FAQs

Do I need to have an account to order?

No, you can also place an order as a guest. However, creating an account with us comes with a few benefits:

• Faster checkout process
• Easy access to your order status and order history
• Receive updates about new arrivals and special promotions

What payment methods do you accept?

We accept all major credit cards, including VISA, MasterCard, Discover, and American Express (AMEX).
We also accept PayPal for secure and convenient payments.

All transactions are encrypted and processed securely.

What is the origin of the shipments?

Our products are shipped from our partnered factories located in different locations.
If your order includes multiple items, they may be shipped separately, as different factories specialize in different products.

What is the estimated delivery time for my items?

• Processing time: 1–3 business days

• Delivery time: 2–7 business days

• Shipping area: United States only

Delivery times may vary depending on the product and shipping location.

Will I receive tracking information?

Yes. All orders come with tracking.
Once your order is shipped, you will receive an email with your tracking number so you can follow your shipment until delivery.

Do you offer international shipping?

At this time, we only ship within the United States.

What is your refund and return policy?

Customer satisfaction is important to us.

• If you receive a damaged, defective, or incorrect item, please contact us within the return period.
• Once your return request is approved and the item is received, a refund will be issued to the original payment method.
• Refund processing times may vary depending on your payment provider.

For assistance with returns or refunds, please contact our support team with your order number.